1.1 The terms contained in this document (Terms of Trading) apply to all transactions for the purchase of products (each a “Product” or, two or more, the “Products”) from the website (“our Site”). By ordering any Products from our Site you are indicating your acceptance to be bound by these Terms of Trading. They form a legal agreement between you and us and can only be amended with our consent
1.3 We reserve the right to change these Terms of Trading from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.
2.1 You may place an order to purchase a Product advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” button on the checkout page. By purchasing a Product on our Site, you confirm you are over 18 years of age.
2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we sent you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns)
2.4 If your order includes Product(s) which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the Product(s) are available from stock, or cancel your order.
3. Prices and payment
3.1 The prices of Products advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping charges will be added to the total amount due once you have selected a shipping service from the available option as set out in Shipping Information. Gift wrapping, where available and where selected by you, will be subject to the applicable charge clearly displayed when you use the Handling Fee Product and will be added to your order.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.
3.4 In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Products at the incorrect price.
4. Delivery/ Shipping
4.1 Subject to availability, we will use all reasonable endeavours to deliver the Products you have ordered as soon as possible after your order is accepted by us. We dispatch items ordered by you as they are available. We will usually deliver all Products comprised in your order whenever possible in one delivery, unless your order consists of multiple Products, some of which are not available from stock, in which case, if all Products are not in stock within 3 days of you placing your order, we will separately dispatch those items.
4.2 We will deliver directly to the address specified in your order.
4.3 Deliveries are made Monday to Friday (excluding bank and public holidays) normally between the hours of 8am and 5pm. The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.
4.4 Once delivered, the Products ordered will become your property and your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
5. Cancellations and returns
5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within seven working days (7) days. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must notify us [(see How to contact us), giving us your full name, address and order reference (which you can find on your order acknowledgement email) by returning the Products, in accordance with the provisions below (see Clause 5.4)].
5.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery/ shipping (except for the supplementary costs arising if you chose a type of delivery/ shipping other than the least expensive type of standard delivery/ shipping offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. [Alternatively, you may ask us to substitute a Product, rather than provide you with a refund, but we can only do that if the Product you wish to substitute is of equivalent value to the order you are cancelling].
5.4 You may not cancel your order if:
a. the Products consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
b. the Products have been customised or made to your own specifications; or
c. any Products which become mixed inseparably with other items after their delivery
unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.
5.5 All such Products should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the Product(s) have been delivered to you, in accordance with the following process:
a. Pack the returns parcel securely, ensuring a copy of your original order note that was delivered is enclosed, and return to our returns address
b. return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.
Our policy on cancellations and returns does not affect your statutory legal rights.
6. Faulty Products
6.1 If any Product you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should notify us to arrange for the return of the Product(s).
6.2 Our policy on faulty Products does not affect your statutory legal rights.
7. Product Information
7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Products in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Product(s) upon delivery.
7.2 From time to time, our stores may run special or local promotions which may not be available online, or we may offer special promotions online that are not available in our stores. Please note that, unless expressly stated on our Site, purchases made online do not qualify for discounts under any discount card scheme which we may operate in our stores.
Any information on our Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order.
8. Orders for delivery outside the United Kingdom
8.1 If you choose to access our Site from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any Product(s) on our Site is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.
Please contact us before ordering Products for delivery outside the United Kingdom. We may refuse to accept your order should you not contact us before ordering. Subject to us agreeing to and being able to deliver the Products outside the United Kingdom as they may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the Products are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.
9.1 We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.
9.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.
9.3 All payment transactions will be processed on our behalf by Sage Pay. This means that your credit/debit card details are provided directly to Sage Pay and are never revealed to us. Sage Pay operates a secure server to process your payment details. Sage Pay encrypts your credit/debit card information and authorises payment.
9.4 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
9.5 If you have any additional queries about security, please contact us.
10. Our liability
We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
10.2 You are responsible for the use you make of the Product(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).
Notwithstanding any other provision of these terms, nothing in these terms shall be construed as purporting to, exclude or restrict liability in respect of death or personal injury for breach of duty arising in the course of business or from the occupation of business premises.
Nothing in this section or elsewhere in our Terms of Trading affects your statutory legal rights.
11. Personal Data
12.1 Any formal legal notices should be sent to us at the address at the end of these Terms of Trading by email and confirmed by post.
12.2 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Trading.
12.3 If any part of these Terms of Trading is found to be unenforceable as a matter of law, all other parts of these Terms of Trading shall be unaffected and shall remain in force.
12.4 These terms and conditions are governed by Scots law and you agree that any dispute between us in relation thereto shall be subject to the exclusive jurisdiction of the Scottish courts.
12.5 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
12.6 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Trading, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
13. How to contact us
Please feel free to contact us using the details set out on our Site.